LEDTRACKUSA (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request information, place orders, or communicate with us regarding our products and services.
1. Information We Collect
A. Information You Provide Directly
We may collect personal and business information when you:
Submit a contact or quote request
Place an order or inquire about products
Communicate with our sales or support team
This may include:
Name
Business name
Email address
Phone number
Shipping or billing address
Project details or product specifications
Any information you voluntarily provide
Payment information is processed securely by third-party payment providers and is not stored on our servers.
B. Information Automatically Collected
When you visit LEDTRACKUSA.com, we may automatically collect:
IP address
Browser type
Device information
Pages viewed and time spent on site
Referring URLs
We may use cookies, pixels, and similar technologies for analytics and performance tracking (e.g., Google Analytics, Meta Pixel).
C. Information From Third Parties
We may receive information from:
Payment processors
Shipping and logistics partners
CRM and communication platforms
Advertising platforms (Google, Meta, etc.)
2. How We Use Your Information
We use collected information to:
Respond to inquiries and provide quotes
Manufacture, sell, and ship aluminum track products
Communicate order confirmations, production updates, and shipping notifications
Provide customer support
Improve our website, products, and operations
Maintain internal records and comply with legal obligations
Send optional marketing or product update communications (where consent is provided)
3. SMS / Text Messaging Compliance (TCPA / A2P 10DLC)
By submitting your phone number on LEDTRACKUSA.com or through direct communication, you consent to receive SMS messages from LEDTRACKUSA, which may include:
Order confirmations and status updates
Production or shipping notifications
Customer support messages
Optional product or availability updates
Message & data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.
We do not sell or share phone numbers for third-party marketing.
4. How We Share Your Information
We do not sell your personal information.
We may share information with trusted third parties only as necessary, including:
Payment processors
Shipping and fulfillment partners
CRM, communication, and marketing platforms
Legal or regulatory authorities when required by law
All partners are required to protect your information and use it only for authorized purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
Secure encrypted connections (SSL)
Trusted third-party payment processing
Limited internal access to sensitive data
While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights (GDPR / CCPA)
Depending on your location, you may have the right to:
Access the information we hold about you
Request corrections to inaccurate information
Request deletion of your data
Opt out of marketing communications
Request a copy of your data
To exercise these rights, contact us at: 📧 [email protected] 📞 +1 (385) 475-2896
7. Data Retention
We retain personal and business information only as long as necessary to:
Fulfill orders and provide services
Maintain customer and transaction records
Comply with legal, accounting, and tax obligations
8. Children’s Privacy
LEDTRACKUSA does not knowingly collect personal information from individuals under the age of 13. If you believe such information has been collected, please contact us and we will promptly remove it.
9. Third-Party Links
LEDTRACKUSA.com may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.